Privacy.
Plain English. This is the whole policy. It is short because loon collects very little.
Who we are
loon is designed, built, and backed by Ahmed Nadar, in Toronto, Canada. When this page says "we", it means him.
What we collect
- Your email and license key when you buy.
- Your payment is handled by Stripe. We never see your card.
- That is it. No browsing history, no file contents, no ambient audio.
What we do not collect
- Your files, your photos, your messages.
- Your audio, your transcripts, your conversations.
- Your screen contents.
- Analytics, usage events, advertising identifiers, tracking pixels.
What stays on your Mac
- What loon remembers about you: your people, your relationships, your notes, your important dates, your preferences.
- Your chat history, your routines, your persona file, your browser profile and logins.
- It lives in one place on your Mac. There is no cloud sync, no server-side copy, and no loon account holding any of it.
- You can see everything loon remembers about you, and delete any single item, from Settings.
What leaves your Mac
This is the complete list. Nothing else goes anywhere.
- What you ask loon. Your request goes to a language model so it can be answered. We do not keep a copy.
- Your voice, and loon's voice. What you say becomes text so loon can understand it, and loon's answer becomes speech. Audio travels for that and nothing more. We do not keep a copy.
- A license check. Once per launch, to heyloon.com, carrying your license key and a device identifier. No analytics ride along with it.
- A picture of your screen, taken when you open loon. It's taken before loon's own window covers your screen, so loon can answer about what you were just looking at. If you close loon without asking anything, that picture is deleted. If you send a request, it travels with it.
- Whatever you explicitly ask for. A web page you ask loon to read, the weather when you ask about weather, a song lookup, a public profile when you ask loon to help you reply to someone.
- Billing, and only if you open it. A Stripe customer portal session; we never see your card or your invoices.
The companies we use
Turning speech into text, text into speech, and questions into answers is done by specialist providers under contract to us. We send them the request and nothing else: not your name, not your people, not your notes, not your history.
Cookies
This website uses one cookie to remember your preferences. No tracking cookies. No third-party cookies.
Nothing reports back
loon carries no analytics, no trackers, no advertising identifiers, and no usage events. Nothing inside it reports back on how you use it, how often, or what for. If that ever changes, this page changes first.
Your rights
You can ask to see, correct, or delete your data. There is no support desk yet and no inbox to write to. The list form is the way to reach us, and it has a box for your message. We answer within 30 days.
If we change this
We will tell you by email and on this page before any change that matters.
Last updated: September 2026
